Dispatcher

Grayson, GA

Full Time

Kemco Integrated Services

Experienced

Company Overview:
Georgia Air and Refrigeration Services is a leading provider of HVAC/R and Kitchen Equipment services in the southeast, dedicated to delivering high-quality solutions and exceptional customer service. With multiple locations, we specialize in equipment retrofits, preventative maintenance, and repair services, ensuring optimal performance for our business partners’ equipment.

Benefits:

Competitive salary and performance-based bonuses
Salary based on experience
Health, dental, and vision insurance
Retirement plan with company match
Paid time off and holidays
Ongoing training and professional development opportunities

Job Summary:
We are seeking a highly organized and detail-oriented Dispatcher to join our team. The Dispatcher plays a crucial role in coordinating service calls, scheduling technicians, and ensuring timely and efficient repairs for commercial kitchen equipment. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and can effectively manage multiple tasks.

Key Responsibilities:

Receive, prioritize, and schedule service requests from customers
Dispatch technicians to service locations based on urgency, technician availability, and geographic location
Communicate job details, work orders, and necessary parts/equipment to technicians
Track job progress and update customers on estimated arrival times and service status
Manage and adjust daily schedules to accommodate emergency repairs or last-minute requests
Maintain accurate records of service calls, complete work, and technician notes in the dispatch system
Collaborate with the parts department to ensure technicians have necessary supplies
Provide excellent customer service by addressing inquiries, resolving scheduling conflicts, and keeping clients informed
Monitor technician locations and optimize routing to maximize efficiency
Assist with invoices, work order completion, and follow-ups as needed

Requirements:

Prior experience as a dispatcher, scheduler, or coordinator (preferably in HVAC, plumbing, or commercial kitchen repair)
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Proficiency in dispatch software, CRM systems, or similar scheduling tools
Ability to work well under pressure and adapt to changing priorities
Basic knowledge of commercial kitchen equipment and repairs is a plus
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Valid driver’s license with a clean driving record as outlined with our company policy
Must be able to pass a satisfactory background screening

Physical Requirements:

Comfortable working in corporate environment

Come join our team and be part of a dynamic company dedicated to providing top-notch service to the Commercial Foodservice Repair industry. We look forward to meeting you!

Ameriserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you have a valid driver's license?*

What's your citizenship / employment eligibility?*

Are you 18 years of age or older?*

Desired salary

Have you dispatched before?*

If yes, how many years?*

Do you have experience dispatching tradesmen? IE* HVAC, Refrigeration, Kitchen Equipment, Ice Machine

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Dispatcher

Apply for this position